Privacy policy

At Walkstalk, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

INFORMATION WE COLLECT

When you browse or shop on our website, we may collect the following information:

  • Name, email address, phone number, and shipping/billing address
  • Payment-related details (processed securely via third-party payment gateways; we do not store card details)
  • Order history and preferences
  • Device information such as IP address, browser type, and usage data
  • Cookies and similar tracking technologies to improve website experience

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders
  • Communicate order updates, shipping details, and customer support responses
  • Improve our products, services, and website experience
  • Send promotional emails or messages (only if you have opted in)
  • Prevent fraud and ensure secure transactions
  • Comply with legal and regulatory requirements

SHARING OF INFORMATION

We do not sell or rent your personal information.

Your data may be shared only with trusted third parties such as:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting and analytics service providers

These partners are required to keep your information secure and confidential.

DATA SECURITY

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no online transmission is 100% secure.

COOKIES

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can choose to disable cookies through your browser settings, though this may affect website functionality.

YOUR RIGHTS

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. Walkstalk is not responsible for the privacy practices or content of these external sites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@shopwalkstalk.com
  • Customer Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM