Return & Refund Policy
At Walkstalk, every pair of sneakers is thoughtfully crafted with care and attention to detail. We encourage you to review the policy below before placing an order.
ELIGIBILITY FOR RETURNS AND EXCHANGES
We offer size exchanges within 10 days of delivery.
Products must be unused, unworn, and returned in original packaging with all tags intact.
Minor variations in color, embroidery, or finish are natural due to the handcrafted nature of our products and are not considered defects.
NON-RETURNABLE ITEMS
We do not accept returns for refunds, except in cases where the product received is damaged, defective, or incorrect.
Made-to-order, customized, and limited edition styles are not eligible for return or exchange unless there is a manufacturing defect.
DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
You must share clear photos or an unboxing video for verification.
Once approved, we will arrange a replacement or issue a refund, as applicable.
REFUNDS
Refunds are issued only in cases of damaged, defective, or incorrect products.
Approved refunds will be processed to the original mode of payment within 7 to 10 working days after verification.
Shipping charges, if any, are non-refundable unless the error is from our side.
EXCHANGES
Size exchanges are subject to product and size availability.
If the requested size or style is unavailable, we may offer store credit or an alternative product of equal value.
Exchanged products must meet all eligibility conditions mentioned above.
RETURN PICKUP AND SHIPPING
Return pickups will be arranged where serviceable.
If pickup is not available at your location, you may be requested to self-ship the product.
Any additional shipping costs for exchanges may be borne by the customer unless the issue is due to our error.
CANCELLATIONS
Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
Once shipped, orders cannot be cancelled.
CONTACT US
For any return, exchange, or refund-related queries, please contact:
- Email: support@shopwalkstalk.com
- Customer Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM
- WhatsApp: +91-9871605167