Return & Refund Policy

Exchange Eligibility

Size exchanges are accepted within 10 days of delivery, provided the sneakers are unworn, unused, and returned in their original packaging with tags attached. Small variations in colour, embroidery or finish are part of the handcrafted process, not a defect.

What Isn't Returnable

We don't accept returns for a refund unless the item arrives damaged, defective, or incorrect. Made-to-order, customised and limited-edition styles fall outside our return and exchange window entirely, except where there's a genuine manufacturing fault.

If Something Arrives Wrong

Tell us within 24 hours of delivery, with clear photos or an unboxing video, and we'll arrange a replacement or refund once verified.

How Refunds Work

Refunds are issued only for damaged, defective or incorrect items, processed to your original payment method within 7–10 working days of approval. Shipping charges are non-refundable unless the error was ours.

Exchanges

Size exchanges depend on availability. If your size or style is out of stock, we'll offer store credit or an alternative of equal value instead.

Returning an Item

We'll arrange pickup where serviceable; otherwise you may need to self-ship. Return shipping costs are generally the customer's responsibility, unless the issue was on our end.

Cancellations

Orders can be cancelled within 12 hours of placing them, or before dispatch, whichever comes first. Once shipped, an order can no longer be cancelled.

Reach Us

For anything return or refund related: support@shopwalkstalk.com, WhatsApp +91-98716 05167, Monday to Saturday, 9:00am–7:00pm.